Terms & Conditions

1. Introduction

Welcome to the LuLu Holidays Business-to-Business Corporate Travel Portal ("Portal" / "Platform"), operated and managed by LuLu Holidays.

These Terms & Conditions ("Agreement") govern the access to and use of the Portal and related travel services offered through the Platform, including but not limited to flight bookings, hotel reservations, transfers, travel management services, and other travel-related products.

By accessing, registering on, or using the Platform, the corporate client, authorized employee, representative, or user ("User") agrees to be legally bound by these Terms & Conditions, including any policies, notices, amendments, or guidelines issued by LuLu Holidays from time to time.

The Platform is intended solely for approved corporate clients, business entities, travel partners, and their authorized representatives for official business travel purposes.

2. Definitions

For the purpose of this Agreement:

• "Corporate Client" means any company, institution, organization, or business entity registered with the Platform.
• "User" means any employee, representative, travel coordinator, administrator, or authorized person accessing the Platform on behalf of the Corporate Client.
• "Service Providers" means airlines, hotels, transport operators, consolidators, visa agencies, or any third-party suppliers providing travel-related services.
• "Platform" includes the website, portal, applications, booking systems, and related digital infrastructure operated by LuLu Holidays.

3. Eligibility & Registration

• Access to the Platform is restricted to approved corporate entities and their authorized users.
• Users must provide accurate, complete, and updated registration and company details during onboarding and usage.
• The User confirms that they possess authority to transact on behalf of the organization they represent.
• LuLu Holidays reserves the right to approve, reject, suspend, or terminate any registration or account at its sole discretion without assigning reasons.
• Any false, misleading, incomplete, or unauthorized information may result in immediate suspension or termination of access.

4. Account Security & Responsibility

• Login credentials including usernames, passwords, OTPs, and approval access must be maintained confidentially by the User and Corporate Client.
• The Corporate Client shall remain fully responsible for all activities, bookings, transactions, approvals, modifications, and communications carried out through its account or employee access credentials.
• Any transaction performed through valid login credentials shall be deemed authorized by the Corporate Client.
• Users must immediately notify LuLu Holidays of any unauthorized access, suspected misuse, or security breach.
• LuLu Holidays shall not be responsible for any loss, damage, unauthorized transaction, or misuse arising due to negligence in safeguarding login credentials.
• Corporate administrators clients and users and travel coordinators shall be responsible for managing internal user permissions, approval workflows, access rights, and authorization controls within the organization.

5. Services Offered

Through the Platform, Users may:

• Search, compare, and book flights, hotels, transfers, and related travel services;
• Access negotiated corporate fares, promotional pricing, or special rates;
• Manage bookings, itineraries, travel documents, approvals, and reporting online;
• Request modifications, cancellations, or support services;
• Access travel policy controls configured for corporate clients, where applicable.

All services are subject to availability, supplier policies, operational feasibility, and applicable terms of the respective Service Providers.

6. Platform Usage & User Conduct

The Platform may only be used for lawful business and official travel purposes.

Users shall not:

• Use the Platform for fraudulent, illegal, misleading, or unauthorized purposes;
• Manipulate booking systems, pricing structures, or supplier inventory;
• Share login credentials with unauthorized persons;
• Attempt unauthorized access to systems, databases, or restricted areas;
• Upload malicious software, viruses, or harmful code;
• Copy, reproduce, distribute, modify, resell, or commercially exploit Platform content without prior written permission;
• Interfere with or disrupt the operation or security of the Platform.
• Use bots, automated scripts, scraping tools, crawlers, or unauthorized automation mechanisms to access or extract Platform data;
• Abuse APIs, booking systems, or system resources beyond permitted usage limits.

LuLu Holidays reserves the right to investigate suspicious activities and take appropriate legal or operational action.

7. Corporate Bookings & Policy Compliance

• Registered corporate clients and authorized employees may use the Platform strictly for official business travel requirements.
• Corporate travel policy controls may be configured based on client requirements; however, responsibility for employee compliance with internal travel policies remains solely with the Corporate Client.
• LuLu Holidays shall not be liable for bookings made outside corporate policy due to approval workflows, user authorization settings, or employee actions.

8. Pricing, Taxes & Availability

• Prices displayed on the Platform may include airfare, hotel charges, transfer charges, taxes, convenience fees, markups, or negotiated corporate pricing.
• All prices and inventory are subject to availability and may change without prior notice until final booking confirmation and ticket issuance.
• Taxes, surcharges, currency fluctuations, government levies, and supplier-imposed fees may vary and shall be payable by the User.
• Final pricing is confirmed only upon successful booking and issuance of ticket or confirmation voucher.
• LuLu Holidays reserves the right to revise service fees or pricing structures unless contractually agreed otherwise.

9. System Errors & Pricing Discrepancies

LuLu Holidays reserves the right to cancel, reject, or modify bookings in cases involving:

• Technical errors,
• Incorrect pricing,
• Supplier-side fare discrepancies,
• Inventory synchronization failures,
• Duplicate bookings,
• System malfunctions,
• Or operational issues beyond reasonable control.

In such situations, the User shall be informed and eligible refunds, if any, shall be processed accordingly.

10. Payment Terms

• Payments must be completed using approved payment methods available on the Platform.
• Corporate credit facilities, if extended, shall be governed by separate commercial agreements.
• Bookings may be automatically cancelled if payment is not completed within the stipulated timeline.
• All transaction charges, banking fees, remittance costs, or currency conversion charges shall be borne by the client.
• LuLu Holidays reserves the right to recover underpayments, chargebacks, debit balances, or outstanding dues from the User or Corporate Client.

11. Corporate Credit Facility

• Credit facilities and limits may be granted at the sole discretion of LuLu Holidays.
• All dues must be settled within the agreed credit period.
• Failure to clear outstanding payments may result in suspension of booking access, withdrawal of credit facilities, withholding of refunds, cancellation of services, or legal recovery proceedings.
• LuLu Holidays reserves the right to revise, reduce, or withdraw credit facilities at any time.

12. Payment Gateway & Security

• Payments are processed through secure third-party payment gateways and banking channels.
• LuLu Holidays does not store Users' debit card, credit card, banking, or payment credentials.
• Users are responsible for complying with applicable banking and payment regulations while using the Platform.
• While reasonable security measures are implemented, LuLu Holidays does not guarantee uninterrupted or fully secure electronic transmission.

13. Bookings, Confirmations & Documentation

• A booking shall be considered confirmed only after successful payment and issuance of ticket, booking reference, or confirmation voucher.
• Users are responsible for ensuring the accuracy of traveller information including names, dates, passport details, visa details, and travel documentation.
• Any losses arising from incorrect traveller information shall be solely borne by the User or Corporate Client.
• LuLu Holidays shall not be responsible for inaccuracies, schedule changes, inventory limitations, fare fluctuations, operational failures, or service deficiencies attributable to third-party Service Providers.

14. Third-Party Service Providers

• LuLu Holidays acts primarily as an intermediary and technology facilitator between Users and third-party Service Providers.
• LuLu Holidays does not own or operate airline inventory, hotel inventory, transportation services, or travel infrastructure unless specifically stated otherwise.
• All travel services remain subject to the terms, policies, fare rules, operational conditions, and cancellation policies of the respective Service Providers.
• The final contract for travel services remains between the User and the relevant Service Provider.

15. Cancellation, Modification & Refunds

• Cancellation, modification, rescheduling, and refund requests are governed by supplier policies, fare rules, operational conditions, and applicable charges.
• Additional service or processing fees may apply for amendments or cancellations.
• Applicable cancellation charges shall be deducted from refunds.
• Refund timelines communicated by LuLu Holidays are indicative only and remain subject to supplier settlement cycles, airline processing timelines, banking procedures, and payment gateway clearances.
• Service fees, convenience fees, processing charges, and non-refundable components shall not be refundable unless specifically stated otherwise.

16. User Responsibilities

Users agree to:

• Comply with applicable laws and regulations;
• Use the Platform ethically and lawfully;
• Maintain confidentiality of access credentials;
• Ensure proper authorization for all transactions;
• Ensure valid passports, visas, permits, insurance, and travel documentation for travellers.

The Corporate Client shall remain solely responsible for actions of its employees, misuse of credentials, fraudulent activity, and compliance failures.

16.1 Export Control & Sanctions Compliance

Users and Corporate Clients agree to comply with all applicable export control laws, sanctions regulations, international trade restrictions, and governmental requirements applicable to travel services, payments, transactions, and international travel activities.

Users shall not use the Platform in connection with any prohibited destination, sanctioned entity, restricted individual, unlawful activity, or violation of applicable international trade or sanctions laws.

17. Intellectual Property

All trademarks, trade names, logos, software, booking engines, APIs, systems, workflows, dashboards, reports, content, text, graphics, compilations, databases, technology infrastructure, proprietary tools, and intellectual property associated with the Platform shall remain the exclusive property of LuLu Holidays and/or its licensors.

Users are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for authorized business travel purposes in accordance with these Terms & Conditions.

Users shall not copy, reproduce, modify, distribute, reverse engineer, decompile, scrape, commercially exploit, create derivative works from, or otherwise misuse any part of the Platform, software, APIs, systems, pricing structures, or proprietary information without prior written authorization from LuLu Holidays.

Nothing contained in the Platform or these Terms & Conditions shall be construed as granting any ownership rights, intellectual property rights, licenses, or commercial rights to Users except for the limited usage rights expressly permitted herein.

18. Data Privacy & Confidentiality

• User and traveler information may be collected solely for booking, operational, reporting, compliance, and customer support purposes.
• Information may be shared with airlines, hotels, transport operators, visa agencies, payment gateways, and other Service Providers as required for processing bookings.
• LuLu Holidays shall take reasonable measures to protect User data in accordance with applicable laws.
• Corporate Clients confirm that they have obtained required employee consent for processing travel-related data.
• Users shall not disclose or misuse confidential pricing, supplier information, travel policies, login credentials, or proprietary platform information.

19. Disclaimer

The Platform and services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

LuLu Holidays shall use commercially reasonable efforts to ensure operational continuity and service availability; however, uninterrupted or error-free access cannot be guaranteed:

• Uninterrupted platform availability,
• Error-free operation,
• Continuous supplier inventory access,
• Accuracy of third-party information,
• Or uninterrupted booking capability.

20. Limitation of Liability

To the maximum extent permitted by law, LuLu Holidays shall not be liable for:

• Airline delays or cancellations,
• Hotel-related issues,
• Visa rejections,
• Supplier failures,
• Operational disruptions,
• Loss of profits,
• Business interruption,
• Loss of goodwill,
• Data loss,
• Indirect or consequential damages,
• Or force majeure events.

In all circumstances, LuLu Holidays' total liability shall not exceed the amount received for the specific booking or transaction giving rise to the claim.

20.1 Indemnity

The Corporate Client and Users agree to indemnify, defend, and hold harmless LuLu Holidays, its directors, employees, affiliates, licensors, service providers, and representatives from and against any and all claims, liabilities, damages, losses, penalties, actions, proceedings, judgments, settlements, costs, and expenses (including reasonable legal fees), including without limitation claims arising from misuse of the Platform, unauthorized bookings or transactions, employee actions, breach of these Terms & Conditions, fraudulent activity, violation of applicable laws, inaccurate traveller information, data misuse, or third-party claims connected with the use of the Platform or services.

21. Force Majeure

LuLu Holidays shall not be responsible for failure, interruption, delay, or inability to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters,
• Pandemics,
• Government restrictions,
• Airline operational disruptions,
• Technical outages,
• Cyber incidents,
• Labor disputes,
• War,
• Civil unrest,
• Or other force majeure events.

21.1 Electronic Communications

Corporate clients and Users consent to receiving operational communications, booking notifications, invoices, payment reminders, alerts, support communications, and promotional messages through email, SMS, WhatsApp, telephone calls, or electronic communication channels used by LuLu Holidays.

22. Offline Requests

Any bookings, modifications, cancellations, or instructions received through email, phone, WhatsApp, or other approved communication channels shall also be governed by these Terms & Conditions.

23. Suspension or Termination

LuLu Holidays reserves the right to suspend, restrict, or terminate access to the Platform in cases involving:

• Non-payment,
• Fraudulent activity,
• Misuse of the Platform,
• Breach of these Terms,
• Financial or reputational risk,
• Or violation of applicable laws or supplier policies.

Where feasible, prior intimation may be provided.

23.1 Arbitration

Any dispute, controversy, or claim arising out of or relating to the Platform, services, or these Terms & Conditions shall first be attempted to be resolved amicably.

Failing such resolution within a period of 30 (Thirty) days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• Arbitration shall be conducted by a sole arbitrator;
• Seat and venue of arbitration shall be at Ernakulam, Kerala;
• Proceedings shall be conducted in English;
• The arbitral award shall be final and binding upon the parties.

24. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
• Courts in Ernakulam, Kerala shall have jurisdiction only in relation to interim relief, arbitration-related proceedings, or enforcement of arbitral awards.

25. Modification of Terms

• LuLu Holidays reserves the right to amend, revise, update, or modify these Terms & Conditions at any time without prior notice.
• Continued use of the Platform following such modifications shall constitute acceptance of the revised Terms.

25.1 Severability

If any provision of these Terms & Conditions is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

25.2 Entire Agreement

These Terms & Conditions, together with applicable policies and commercial agreements, constitute the entire agreement between the parties regarding use of the Platform.

26. Electronic Acceptance

Use of the Platform through login access, online acceptance, booking activity, or continued usage shall constitute valid electronic acceptance of these Terms & Conditions.

27. Contact Information

Customer Support: support@luluholidays.in
Phone: +91 9526026786

Registered Office:
Y tower, Civil Line Road, Chembumukku, Edappally, Kakkanad, Kerala - 682030

Corporate Office:
2nd Floor, Gokulam Towers, LuLu Holidays Pvt Ltd, Mahatma Gandhi Road, Jos Junction, Pallimukku, Kochi, Kerala - 682016